Jet Order Manager
The Jet Order Manager allows you to download new orders from Jet, Print Invoices, ship items, cancel orders, approve orders to Ship, and process returns.
The primary page allows you to view all incoming Jet Orders. To Download New Orders, click on "Download New Orders". This process is ran automatically every 15 minutes by default. This process also checks for orders that have a return request.
The Show Dropdown on the left side shows actionable orders by default (either new orders, or orders needing to be shipped or awaiting return). You can choose to search for an order by any piece of information, or you can choose to show certain types orf orders (new orders, orders to be shipped, etc...)
You can do several takes from the Quick Action box on the main page. You can cancel an order, approve an order, or ship an order. You must approve an order prior to shipping an order.
Viewing / Printing Orders
You can view any order by clicking on any part of the order (such as the order id.) You can also search for an order in the search box. on the right side of the page. To print the orders invoice, just click print on the bottom of the invoice displayed. Currently there is no option to print shipping labels.
Adding Notes to Orders
You can add a note at the bottom of any order on the View Order Details page. There is no limit to the amount of notes you can log. It will log the date a note was entered. You can not delete notes.
Orders MUST be approved to ship in a timely manner in order to eliminate warning messages from Jet. Generally, an order must be acknowleged within 24 hours of the order being placed. If you approve the order, you MUST ship it, again, within a timely manner. Once an order is approved to ship, you can not cancel it.
To ship an order (after it is approved, click on the ship button. A popup will appear allowing you to enter in the tracking number. When you click update, it will send the tracking number to Jet and the order will be shown as being shipped.
You can only cancel an order if it has not been approved. To cancel an order, click on the cancel orders button. A popup will appear that allows you to select the reason such as inaccurate inventory quantity, and then click update. This will notify the customer that the order was canceled. As on Amazon, you need to keep your order cancellation rate at a minimum to avoid suspension.
When a customer returns an order, they can request to do so within their Jet.com interface. You will be notified through the order manager interface as the order will have an accept return button active. Once you recieve the item back, or just want to credit the customer, you can click the return button, at which a popup will appear allowing you to credit the customer, or turn down the credit while selecting a reason for the refund denial.