icon Support Policy

We at SmartFeed realize that you have a need for on-going support. As a SmartFeed customer, you are entitled to setup support through the first 30 days.

After the initial 30 days, all SmartFeed clients have unlimited access to the technical support staff through a sophisticated online ticketing system at no additional charge via our Support Center. However, live telephone support initiated by the client beyond the first 30 days may incur an additional charge.

While we will make every effort to answer all questions in a timely manner, we can not guarantee that you individual problem will be solved within 24 hours. We politely ask you to check our knowledgebase, and help menus where you will find extensive documentation.

When contacting us by Email, identify the problem clearly, along with your name and your website. If you do not, it can and usually does, significantly increase the amount of time for a resolution. Include the exact text of any error messages you received and attach screen shots to your email if need be. Spam filters may block responses from our support technicians, be sure to monitor any spam filtering software to receive an email from "SmartFeed Support".

Click here to submit a trouble ticket.

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